These terms and conditions supersede any other sale terms and agreements. Please note that our hair loss products are personal care products and do not provide any treatment or cure for any skin or hair conditions.

Returns: We believe in customer service, unlike many other companies. We want your use of our products to be the best possible experience you have had in a long time, but due to the nature of our products, we can't handle returns. We do this for quality and sanitation reasons, to make sure that all customers are getting a clean product, we can't accept any returns.

However, if the product you purchased did not meet your expectations, please send it back to us within 7 days of receiving your product, request a replacement with another product of the same value, or a refund. We do not provide return labels for any returning orders. Orders not returned after 7 days of delivery will not be accepted. This does not apply to private label or wholesale purchases. The customer will be responsible for the second shipping fees for product replacement. Please note we DO NOT provide return labels no matter the reason for return, and all items in the order must be returned unopened and unused.

Private-label and contract-manufactured products are non-refundable and non-returnable after raw materials have been purchased or production has begun. If, in any event, the distributor feels the product failed specs, proof of such failure shall be provided within 30 days, validated by 3 different retesting labs with a full report, technician and testing lab qualifications provided.

 Private label payments made by wire transfer will be refunded within 30 days of order cancellation. If any material purchases were made before cancellation, the purchase amount will be deducted from the refund. If no material was purchased before cancellation, you will receive a full refund. Please note that we reserve the right to cancel any order in the event of irreconcilable differences.

.There is a 20% restock fee on all returned items no matter the reason for the return, shipping cost paid at the time of order are not refundable only the cost of the products because UPS will not refund any shipping charge when services have already been rendered.  Opened or used products cannot be returned. Unused and unopened products returned after 7 days in good condition will receive a store credit, which can be used for future orders. This policy applies to all our products on all our websites.

All returning orders, including damaged or broken ones, will be sent to: 802 E Walnut St., Garland, TX 75040. Please email the tracking number to: info@raphepharmaceutique.com.

 .Our Distributors Please note: Distributing skin whitening products to some African countries could be very challenging because: 1) They may not use the products as directed. 2)Humidity and temperature is remarkably high, and UV damage is common. 3) Many of them are exposed to sun damage on daily basis, so result may not be as seen with the European users. 4) 75% of them use high percentage hydroquinone products with steroids leaving their skin resistant to natural products. 5) Expectations could be unrealistic; some expect their skin to turn from black to white bulb color in 2 days of use. For this reason, so we recommend distributors to test the products before wholesale or private label purchasing.

 Important Information:

All products are offered in good faith but without guarantee. Due to the variety of industries served, products are sold without any warranty. Purchasers will, by their own tests and evaluations, determine suitability of such products for their specific use. We assume no liability for damage and/or injury resulting from the use of products supplied by this company. In no event will we be liable for direct, indirect or consequential damages resulting from loss of use or profits arising out of, or in connection with, the use/suitability of products. While we test all products, we cannot guarantee that they will suit everyone. Instructions or tips we offer are from our own personal experiences. We cannot guarantee that these will work in your particular circumstances. All prices and policies are subject to change without notice.

All the information presented on our products is believed to be accurate and represents the best information currently available to us. However, we make no warranty of merchantability or any other warranty, express or implied, with respect to such information, and we assume no liability resulting from its use. Buyers should make their own investigations, test each chemical and physical component of the product samples, and consult their healthcare professionals prior to use of any of our dietary supplements, cosmetics, or beauty products. Our products are packaged and filled in tubes, airless pump bottles, jars, syringes, vials, capsule and gels all for beauty purpose only.

In no event shall Raphe products be used for diagnosing or treating any medical problem or skin disorder. In no event shall Raphe be liable for any damages, claims, losses, skin or healthcare issues of the buyer, any third party, or buyer`s customers, howsoever arising from the use of our services and products. All information on all of our products are not meant to replace the advice of a physician or healthcare profession. All products are cosmetic products for people of color only. Our products may contain some depigmenting agents such as mequinol, hydroquinone, arbutin, phenol and other chemicals. By buying any of our product you agree that you have conducted enough research on the product samples, found them suitable for use in your skin type, have conducted necessary research on our product and ingredients, consulted your healthcare provider prior to use or purchase.